Itaca srl - International Area
 
       
[ Itaca srl - International Area ]
Itaca srl
Computer system for sporting clubs and more...

Our history

ITACA was founded in the spring of 1989 by three business partners, Moreno Allegrini, Maria Cristina Ianda and Nello Cattalini.

The company has worked from the outset on software management systems for sports clubs. In September 1989, ITACA performed the first installation of Gymgest® and in 1990 released Version 2 of the software which was created using the latest computer programming technology solutions.

In 1991 ITACA opened its technical call centre.
In 1993 Gymgest® Version 3 was released, which could be used online. At this stage the most important Italian sports clubs demonstrated a real interest in the software and benefited greatly from its use.
In 1994 Version 4 was released, which even today remains the most attractive and complete software in the sports management sector. This version has many optional modules and plug-ins.
In 1996 in-house production of magnetic card readers began.
In 1997 the radio frequency access control system proxy® was released. The new reader permitted the simultaneous use of a magnetic card and radio frequency transponder. This is yet another example of a technological innovation that ITACA brought to the market.
In 1999 ITACA released Ulisse®, software for the management of workout sessions, something which had been continually requested by clients. Ulisse® was integrated with Gymgest®.

In 2000 distribution of Gymgest® 5 began. This last version is the most technologically advanced software in Europe for sports clubs and leisure centres.
In 2002 the integration between proxy® system and Ulisse® software was released.
In 2003 ITACA an agreement with VODAFONE® was established for the automatic sending of SMS with Gymgest®.
In 2004/5 ITACA released the “CRM” module for Customer Relationship Management;
its principal goal is member loyalty management. In 2005 Gymgest® developed a software module to manage the operation of showers and hairdryers.

In 2006/7 Itaca released some Internet modules such as 'E-Booking' and 'E-Commerce' directly connected with Gymgest that allows to make some easy booking and shops for the services of our customers.

In 2010 Itaca starts developind a new version of Gymgest based on .NET technologies and advantages. The most advanced and innovative programming techniques are the core of Gymgest v6.

Gymgest - Software system for the integrated management of sports, beauty or well-being clubs.

Gymgest® is composed by two parts: Software structure and Hardware structure.

The software structure controls the planning, management and monitoring of the economic and organizational activities of companies that offer sports, beauty or well-being services. The hardware structure complements and completes the software features above all in the control process of customer fruition and consumption of services.

Sofware structure is composed by:
Gymgest® main module
CONTROLLO ACCESSI module
Gymgest® optional modules.

All these modules "turn at the same time" on the same personal computer or the same server of LAN. The managerial one runs "in foreground", engaging the monitor, the control one runs in "background", without to engage the monitor. It engages, eventually, opening one window when verification an access.

Gymgest Main Module and Access Control


GYMGEST® main module

The program interacts with all the organizational, of economic management and control problems of the sports, aesthetic and of well-being clubs. Itaca has fifteen years of uninterrupted job of analysis and programming, based on the deep acquaintances of the problems to manage. The continuous experiences made in prestigious clubs where it has been settled, makes Gymgest® the best managerial software in sporting clubs. The program can be acquired also in configuration "net". This means that it can be used at the same time from more workstations, to reception and an other in office connects (one as an example to you). To make a description complete of the content of the program is much difficult one, because this is by now much articulate one, with the several parts integrated between they. We try of give a directory to you of the main elements that constitute it:

      Facility Management    -    Company Management    -    Section Management

      Service Management    -    Course Management    -    Member/OccasionalUser Man.

      Professional Roles Management    -    Access Management    -    Product Management

      Cash Desk Management    -    Profit/Cost Management    -    Suspended/Recovered Customer Man.

      Marketing Management    -    Text Management    -    Mailing List Man.

      Invoice/Receipt Management    -    Contract Management    -    Bookings Management

      Visitor Management    -    Staff Access Management Phonebook Management

      Standard Printout Man.    -    Pathology Management

The software aids all types of organizational problems, economic management and company checks.The complete and reliable software system was developed thanks to 15 years working in the fitness and wellness sector, analysing and developing needs.

Control Access module

Access control takes place in real time. Information about controlled elements (such as people, vehicles) is loaded instantaneously from the archive and available immediately on a PC. Customer access information is available and updated at all times.

The control approached for the company of sport services, aesthetic and of well-being clubs must constitute a simple deterrent to avoid dispersions or losses of economic type and burglars.

The level of deterrention is build by the hardware structure installed (barriers and the readers) and by the configuration of the software. Today finally it has been understood that the monitoring of the accesses constitutes fundamental element for the control of the loyalty of the member.

The control approached is predisposed for two types of customers: the member and the occasional customer. These are all the types of management:

      temporal expiry    -    pre-paid entries    -    pre-paid money    -    cumulative entries

      cumulative money    -    immediate fruition    -    unitary cost    -    code/scale money

      time/entries calculation    -    no. entries/time calculation    -    entries/bookings

For each of above types of management, there are some variables that concur to personalize the procedure of the control approached to an exceptional level. These are:

      Times    -    Max n. of weekly entries    -    Points    -    Time allowances

      Course times    -    Re-entry checks    -    Overdue    -    Bookings

      Instalments    -    Bonus days    -    Sounds    -    Age

Optional Modules



CRM Optional module

The CRM (Customer Relationship Management) software module is ‘the set of techniques and instruments which allow a first-rate customer relationship to be clearly defined and promoted’. Nowadays in IT, CRM is one of the most advanced technological frontiers for business promotion and development.

In Gymgest® the CRM module manages and monitors the complete commercial relationship with a member through phase checks that are carried out during the member’s entire presence inside the centre. Management and monitoring of this relationship is centred on the dynamic of customer status, from arrival to registration, during frequency, after expiry and so on.

Customer status is defined by a series of specific terms, with a very precise meaning, which aid staff members in sales, and in marketing activities directed to different types of customers classified with a certain status.
It begins with activities directed to ‘prospect’ status which lead to ‘pif’ (paid in full) status or to ‘void’ status; from ‘retention’ (loyalty) activities with possibilities for upgrade, integration and renewal, to recovering activities for ‘missing’ status.

All relationship marketing activities whether individual or collective (such as trials, quotes, interviews, telemarketing, sms, email, training schedules, tests etc.) carried out by staff to customers are collected and organized in the database with the aim of making them available to all staff members for future reference in order to optimize the quality of the customer relationship.

The operating CRM rationalises and automates direct interaction with a customer also through the daily organization of work supplying member lists with predefined filters on which the adviser must intervene with single or collective actions.

The analytical CRM allows customer information to be gathered, organised and analysed with the aim of providing the manager with a continuous support in the form of feedback – a return to a continuous cycle of statistical data – to optimize and reorganise the production of services and their respective marketing.


Optional module MONEY CARD®

Software module for bar and rest units inside the center. With the use of magnetic readers or radio frequency, with keyboard and printing, they concur the planning, the management and the control of the consumption to these points.

Optional module RECHARGEABLE

For the sale of the services and products with prepaid tickets.This one is the most modern technique of sale of the services and the products. The customer pours in advance payment a sum of money that will consume through the presence to the several activities and the purchase of several the products and services that you will offer.

Optional module CARD MANAGEMENT

For the management of the occasional frequent visitors. The module software concurs the sale, the management and the control of the services to the occasional frequent visitors and therefore does not make a subscriber to you.

Optional module FAMILIES & GROUP MANAGEMENT

For the management of the sale of the services to the familiar group or generic groups of people. In the sale of the services to times it is decided to carry out particular conditions to the familiar groups.

Optional module STAFF

For the management of the calculations of the money retribuition of the staff. The main version of the program contains many procedures that are involved with the staff.

Optional module PARKING
For the management of the accesses to the parking. Lot often that the company of sports services and well-being have a parking area to reserve to own the enrolled one.

Optional module TRASMISSIONS
For the management of the communication data transmission between more systems. The scope is that one to render possible the same customer to approach or more systems with the same subscription and the same ticket or trasponder, and/or that one to collect gives integrated or separates to you to you in the office centers them, to advisory scope.

Optional module MACHINE START
For the management of the controlled ignition. This module today finds application in the management of the solarium. Through this software it is possible to manage the the ignition of solarium machines.

Optional module SMS - EMail
Gymgest® has a new module that allows to send SMS to the enrolled one of the sport center. The addresses of the SMS and the relative number of cellular are already stored you in Gymgest®.

Hardware and Accessories

Transponder
Instead of receiving a magnetic card, a customer is given a new device technically called a transponder. A transponder is made up of a core containing a microchip and a tiny antenna capable of picking up radiofrequency signals coming from another antenna.The transponder normally has a ‘shell’ which contains everything and which can be safely kept in a pocket.The Proxy® Transponder is currently available in two forms: pendant form (bracelet or key ring); standard 1.3mm thickness ISO card.The format "chip" is equipped of ring in steel by means of which it can be inserted in a key holder or can be coupled to a bracelet of comfortable use to the inside of the center. The current ‘shell’ is in the form of a key ring ‘pendant’. It is therefore convenient to insert into a bunch of keys and keep at all times. Proxy® provides further confirmation that Gymgest® goes beyond every other computer management and access control system present in the word of sports facilities.
Cards
Standard magnetic ISO cards: in PVC, thickness 0.30 – 0.76mm, laminated, plasticized, customized lithographic or silk-screen printed; in cardboard, reinforced thickness 0.30mm.


Readers
We formulate the directory of several the types of readers available with their characteristics
Manual reader:
- Magnetic strip manual reader
- Transponder reader in radio frequency
- Dual card reader: magnetic/radio frequency

Motorized reader:
- Magnetic motorized reader
- Dual motorized reader: magnetic/radio frequency

Ulisse - Fitness activity tracking software



Ulisse® is a well designed, east-to-use software focusing on planning, managining and controlling fitness activity. It is a modular and completely open archive software. User working with Ulisse, insert and use own theories and experience making workouts. It is just easy and fast. This just means the best productivity.

Configuration
Ulisse® is an affordable computer database of fitness exercises that can be printed to your clients. It is great for strength training, wellness programs, fitness programs of all levels, and post rehabilitation.Workout templates are structured by categories and folders. Complete explanations on how to perform each exercises.

Management
Every plan or subplan can be divided into other sub-subplan and so on, as you want. All workout are displayed in a tree view.You can copy the current day's workout to multiple day's for easy planning; you can use your own template workouts.

Control
Some properties of a workout is the expiry date or the period of validity. Once that you added a personal profile, you may copy one of your template and you start a workout or a plan with a validity time interval.You can also controll users and the administrator can grant right to others users.

CRM - Gymgest
ULISSE works with GYMGEST: you have all informations about clients personal data.Gymgest can import from Ulisse® some clients’ thought registered in personal profile window.
Ulisse® at the University
The Istituto Universitario di Scienze Motorie (IUSM) of Roma, use software Ulisse® in pre and post-laurea courses. Now Ulisse® is used by all students of personal-trainer specific course. The university chose our software for its opened archives and easy-to-use methods: all the students can apply their knows and experience working with Ulisse®.

Exercises lib
Base Program contains over 450 exercises consisting of free weight and fitness center exercise machines. Also includes exercises for abdominal training and cardiovascular workouts.
Ulisse has all exercises order by machine (upgrade with the last new sets of machine), has a lots of free weight exercises and with some object such as balls, elastic… Add your own pictures if you have a scanner and graphic editing capabilities. Edit existing text, customize and store your own instructions.

Template workouts
You may add your own template workouts. A template is a reusable workout. A template workout may indicate the main exercises and training; you can copy and paste it into Fitness profiles.
You can organize and manage all your own template workout and classify them into categories and subcategories; each category may has own properties. You may add a folder for each category of workouts; inside it you may add one or more similar workout.
Ulisse shows all information about started and expired workouts: workout name, client name, validity period, ending date. You can assign new workouts before than the old one expires: Ulisse shows also all the currently working workouts.

Medical pack
The package provides an integrated system that helps outpatient rehabilitation clinics maximize reimbursement by connecting people and processes for referral management, patient intake and scheduling, clinical documentation. This package with the user session control allows: · To doctors to manage all clicnic status of the client, his pathologies and diseases. · To fitness and reab trainers to view doctor analisys and to manage all clients’ reab activity and workouts.
Itaca srl - via SS.Annunziata 55100 (LU)        tel. +39 0583 999555      fax. +39 0583 999 601